Set more than one type of reminder per appointment to reach clients in different ways and at different times.
Customize the reminder message content and client confirmation prompt (if you select a prompt). The message can contain information pulled directly from the appointment. You can use mail-merge like fields to include information specific to each appointment.
You have complete control over when your messages are sent. The messages can be sent relative to the appointment or at a specific time. You can also tell Apptoto which days of the week to send messages and which days to avoid.
Choose from a text-to-speech engine, record your own voice, or upload a pre-recorded mp3 file. Professional voice recordings are also available.
Voice messages are sent from your phone number. SMS messages can be also be sent from your number in certain countries. In the US, you can choose a number in you area code to send Voice and SMS messages from.
Booking Confirmations are sent immediately when a booking takes place. They can request the client accept the booking and add it to their calendar.
Easily respond to your clients from the Apptoto website or directly from our real-time email notifications. Your clients will love that there is an actual person on the other end of the messages they receive from you!
Automatically respond and take action when your clients reply to messages. For example, you can respond with a custom thank you message when clients confirm,
or send a notification to a staff member when clients respond with certain responses.
For details see our user guide.
Our new Inbox/Outbox feature lets you manage replies to your messages and see messages that have been sent on your behalf from Apptoto. You can also see what messages are scheduled to go out in the future!
You or anyone on your staff can be notified the instant a client responds with a confirmation, cancellation, reschedule request or with any additional information. Replies to the real-time notifications are sent back to your client or patient immediately!
Apptoto will update your calendar when clients are reminded and when they confirm, cancel, or request a rescheduling. This allows you to quickly see who is coming and who isn't by simply glancing at your calendar on your favorite device.
Maintain complete control over who gets reminded by using Apptoto's "In-Event" commands. These commands can tell Apptoto when to (and when not to) send reminders. A complete list of commands can be found in this support article.
Apptoto automatically extracts contact information from your appointments. It looks for names, phone numbers, and email addresses. You can optionally save the contact information to your address book for later use.
Apptoto will find and extract
multiple participants from your appointments, allowing you to send group messages and find out who is coming ahead of time.
Easily import and export to your Address Book in Google, Outlook, Office 365, Salesforce, or using our CSV/XML Import utility.
Use this option to specify reminder preferences for each of your clients.
SMS and Email reminders can contain a link to that participant's Appointment Page where additional information about your location, company, and the appointment can be found. The content is completely configurable and can be tailored to each participant of the appointment or event.
If the client clicks "Add to calendar", you have control over the suggested content for the event. This allows you to include additional information directly in the client's calendar as well.
You can create multiple "Message Schedules" that are triggered based off of the content of the appointment. One common use of this is to send reminders in Spanish to Spanish speaking clients.
You can create a group Apptoto account and add additional users to that account. This is done automatically for you if you use Google Apps, otherwise you must request it from support.
You can create additional logins to give to your co-workers with either "Full" or "Agent" permissions. Agents can not make changes to your settings.
Connecting multiple calendars to Apptoto allows you to easily send messages for everyone on your staff using one account. Each calendar can have it's own settings and messages if you want. Apptoto also works with shared calendars.
HIPAA Compliance is available for some subscription plans and it includes: